Refund Policy

Returns Eligibility

• Items must be returned within 30 days of delivery.

• Merchandise must be unused, in its original packaging, and include proof of purchase (order number or receipt).

• Final‑sale, clearance, and customized items are not eligible for return unless defective.

Return Process

1. Contact our Returns Team at ecom@cobaltindustrial.ca with your order number, reason for return (or cancellation), and indicate whether you’d like a refund or exchange.

2. If approved, you’ll receive a Return Merchandise Authorization (RMA) and, where applicable, a prepaid return label or cancellation confirmation.

3. Pack the item securely (for returns), include all accessories/manuals, and affix the RMA label to the outside of the package.

4. Drop off the package with the designated carrier within 7 days of receiving your RMA.

Restocking Fee

• Returns issued for “change of mind” (i.e. not due to defect or error) are subject to a 20 % restocking fee, deducted from your refund.

• Defective or incorrect items are exempt from restocking fees.

Cancellations

• Orders cancelled at any point prior to or during fulfillment may be subject to a 3 %–20% restocking fee, depending on how far along the order is in processing when the cancellation is received.

• If a cancellation is received after the item has shipped and it’s in transit—and the package is returned to us as a bounce‑back or the buyer refuses delivery—we reserve the right to retain a 25% restocking fee.

Refunds

• Once we receive and inspect your return (or confirm your cancellation), we’ll notify you of approval or rejection via email.

• Approved refunds are credited to the original payment method within 3–5 business days, minus any applicable restocking fee.

• Original shipping charges are non‑refundable, unless the return is due to our error (defective or incorrect item).

Exchanges

• To exchange an item for a different size or color, follow the Return Process above and place a new order for the desired variant.

• Once your return is received and approved, we’ll process the refund (minus any restocking fee, if applicable) and ship your exchange.

Non‑Returnable Items

• Gift cards

• Downloadable software licenses

• Hazardous materials (e.g., aerosols, batteries)

• Items marked “final sale” or “non‑returnable” at time of purchase

Shipping Costs

• Customers are responsible for return shipping, except when returning defective or incorrect items (we cover return shipping in that case).

• Original outbound shipping charges are non‑refundable in all cases.

Signature & Delivery Failures

• If the carrier can’t deliver your return parcel, they may redirect it to a nearby pickup location.

• If you do not collect the parcel within the carrier’s allotted pickup window and it is returned to us, we reserve the right to apply the 20 % restocking fee.

Store Pickups