Shipping Policy

1. Order Processing Time

We ship merchandise on the next business day following receipt of your order.
Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Rates & Options

Shipping costs are calculated and presented at checkout based on real‑time carrier rates, package dimensions, weight, and destination.
You can choose from the available services and speeds offered by our carrier partners.
Unless otherwise stated in a promotion, shipping fees are the customer’s responsibility and are non‑refundable.

3. Carriers Used
We partner with reputable carriers to ensure safe, timely delivery:

4. Multiple‑Warehouse Fulfillment

If items in your order ship from different warehouse locations, each shipment’s cost is calculated separately.
You may see multiple tracking numbers for a single order.

5. Shipping Restrictions

Deliveries to P.O. Boxes, APO/FPO, and certain rural addresses may not be available with all carriers—check available options at checkout.
Hazardous materials (e.g., batteries, aerosols) have additional carrier restrictions; you will be notified at checkout if special handling is required.

6. Store Pickups

For orders placed as in‑store pickup, you will receive a “Ready for Pickup” notification email.
Items must be collected within 30 days of notification.
If not collected within 30 days, we reserve the right to cancel the order and apply a 20 % restocking fee.

7. Delivery Attempts & Unclaimed Packages

If a carrier cannot deliver to your address, they will leave a notice with instructions for redelivery or where to pick up your package.
Carriers typically hold packages for 5–7 days; please follow the notice or your tracking page for details.
If a package is returned to us as unclaimed, we reserve the right to apply a 20 % restocking fee (see Returns & Refunds Policy).

8. Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking number(s).
Track your shipment on the carrier’s website for real‑time updates.

9. Shipping Insurance & Claims

All shipments include basic carrier liability coverage.
For higher‑value orders, you may purchase additional shipping insurance at checkout.
To file a lost or damaged‑in‑transit claim, contact our Customer Support within 7 days of the delivery date.

10. Customer Support

For questions about rates, carriers, or delivery issues, email us at ecom@cobaltindustrial.ca or call toll‑free +1 (888) 626‑2258.
We strive to respond within 1 business day.

11. Feedback & Policy Updates

We welcome your feedback on our shipping practices—your suggestions help us improve.
We may update this policy at any time; changes take effect when posted on our website.